UK children’s clothing retailer Trotters has implemented features from Eurostop’s suite of connected EPoS and retail products for its stores, head office, warehouse and web site within a few weeks.
 
Trotters, already a user of Eurostop’s E-PoS Touch, EPoS Estate Manager and E-RMIS, has recently rolled out the e-mobile and warehouse locations modules. These provide Trotters’ management with anytime, anywhere access to real-time sales figures from any sales channel, and have reduced the time for warehouse picking by half, which enabled the retailer to handle increased sales during the busy back-to-school season.
 
London-based Eurostop took a phased approach with project management and closely examined existing business processes so as to reduce disruption to the business, enabling Trotters to remain fully operational throughout the implementation. This was particularly important during the back-to-school season, where Trotters was able to handle replenishment to stores and fulfilment of online orders in half the time using Eurostop’s warehouse picking module.
 
“The Eurostop implementation was one of the smoothest and quickest system rollouts that we have ever seen,” said Natasha Lunney, COO at Trotters. “The experience of the Eurostop team shone through as they were able to advise on how best to streamline our processes to get the most out of the new system, and to support the business going forward.”
 
The modules also provide up to the minute and accurate sales figures from all channels directly to the directors’ and managers’ mobiles. The business insights reports afford further filtering of information, supporting fast and informed business decisions that allow Trotters to react quickly to consumer demand.
 
Integration of the stock control systems with Trotter’s e-commerce platform from Shopify ensures accurate synchronisation of stock position and prices, so orders are fulfilled efficiently. In addition, custom integration to connect Trotters’ stock control with the Start-Rite system enables replenishment of shoes to be managed automatically.
 
“We are committed to providing the project management and on-going support to enable retailers to enjoy the benefits of Eurostop retail systems with minimal disruption to the business, even when migrating systems is involved,” said Dinesh Peerez, head of sales at Eurostop. “A systems transition can be a concern to retailers, but we have designed our own processes to ensure that they are as seamless as possible.”
 
Founded by Sophie Mirman and husband Richard Ross, the first Trotters store opened its doors in October 1990 on Kings Road, Chelsea, London. Trotters caters for children from top to toe, and offers clothes, shoes, books and toys. The store also has a hairdressing department with a giant fish tank. It is still the same family-owned and run business as a quarter of a century ago.
 
With over 25 years’ experience, Eurostop provides products and services to help retailers of all sizes in the fashion, footwear and lifestyle sectors. Its products manage EPoS, stock control, merchandise, fulfilment, warehouse picking and packing, and footfall.
 
People use Eurostop’s systems in more than 30 countries, and are supported from operations in London, Singapore, Shanghai, Xiamen and Hong Kong. Customers include Anta, Aquascutum, Erke, FatFace, Help for Heroes, Joseph, Marks & Spencer, Missguided, Pavers Shoes, Pretty Green, Pentland Brands and Trespass.